Open Source Integrated Library System

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#evergreen Logs for Tuesday, December 22nd, 2009

< Monday, December 21st, 2009Raw Log FileWednesday, December 23rd, 2009 >
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#08:53:54mrpeters-islhere is a fun one! evergreen is so not "standard"
#08:53:54mrpeters-islAsked our tech vendor to make our previous program for patrons to log on to our wireless signal work with Evergreen. (They used their library card numbers and passwords. ClearBox Radius is the program involved, I believe. It checked against our old circ program to authenticate.)
#08:53:54mrpeters-islHe discovered that Evergreen does not support programs he considered "standard." Can you tell me what programs it does support?
#08:54:16mrpeters-islshame on us
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#09:06:57dbsfor any SIP gurus like berick out there, is the institution attribute specified in http://open-ils.org/dokuwiki/doku.php?id=evergreen-admin:sip an arbitrary value? Or should it map to an aou.shortname?
#09:08:14berickdbs: it can be anything. it just has to match the value in <institution id="foo"...> in oils_sip.xml
#09:09:01dbsberick: okay, that's what I thought. Fabulous! So add one SIP user per SIP-using aou and we're good to go
#09:09:43berickdbs: that should do it
#09:09:57dbs(today is self-check setup day, whee... still working out the ssh tunneling, but almost there)
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#10:19:00mrpeters-islhey guys, trying to extrapolate out approximately how many OPAC searches we get a day....is there anything defininte i could grep -c for in the logs?
#10:21:04mrpeters-islopen-ils.search.biblio.multiclass.query gives a pretty big number (like > 25,000) which seems high, but maybe not?
#10:31:34dbsmrpeters-isl: possibly from the apache activity log?
#10:34:21mrpeters-isldbs: perhaps that too
#10:34:51mrpeters-islanything in particular that indicates an openils search?
#10:35:33mrpeters-isla grep -c for open-ils.search on activity log gives 535,606 which just seems insane for 1 day
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#10:40:33jeffmrpeters-isl: apache logs won't include POST data, so you won't be able to tell a search from any other api call, but you can get close by looking for 'GET /opac/en-US/skin/YOUR-SKIN-NAME/xml/rresult.xml'
#10:40:48mrpeters-islcool! thanks alot jeff
#10:41:20jeffmrpeters-isl: that will hit once per page of search results, not per search. to exclude additional pages after the first, remove lines that contain o=10 (or whatever number) in the query string
#10:41:39mrpeters-islexcellent!
#10:41:58dbsgrep "GET /opac/\S*rresult.xml" ap_access.log | wc -l
#10:42:05dbswas what I was just working on :)
#10:42:09jeff grins
#10:42:20jeffand yes, you can adjust like dbs did if you have many skins.
#10:42:26mrpeters-islgreat stuff...thank you both
#10:42:33jeffor you could even break it out if you wanted/needed to see how many searches in each skin, etc.
#10:43:02dbwellsHello all. I am currently dealing with finishing our migration of lost items. Is it sufficient to simply set the asset.copy status to '3' for 'Lost'? We can live without any links to patron accounts, but I don't want to put the db in an error state.
#10:45:20jeffmigrations always put any database in an inconsistent state. ;)
#10:45:26jeff(though that's different from an error state)
#10:46:09jeffand i don't have an answer to your question, but others may know if there are things that may end up unpredictable if something is marked LOST without having an open circ attached.
#10:46:48dbs has an asset.copy_location named "LOST" with 116 items lying around in it from the migration
#10:48:08dbs111 of which have asset.copy.status = 3
#10:48:49dbs1 is available, 1 is checked out, and 4 are missing :)
#10:49:22dbsNote: Equinox did _not_ migrate our data :)
#10:49:30jeffdbwells: in the copy editor, Checked out, In transit, Lost, and On holds shelf are the copy statuses that you're not permitted to manually assign/remove from a copy.
#10:49:59dbwellsWell, I have tried simply setting one status to 3 and then checking in, seemed to work with a "Force" prompt.
#10:50:17jeffdbwells: so, without a better "everything will be okay save for BLAH might be displayed strangely", i wouldn't do it.
#10:50:32jeffof course, everything might be okay. :)
#10:51:22jeffin any event, if you do migrate it and have a question, or if someone gives a minor caveat, make note of it. i've found my "migration quirks" notes to be helpful when i'm later trying to figure out why something's not making sense, or when i'm trying to work around it in the reporter.
#10:52:12jeff(i really can't think of anything that would break offhand. just don't take my word for it.)
#10:52:46dbwellsjeff: thanks for the advice. I think I will probably take my chances, since I am probably in worst case messing up items which are lost anyhow. :)
#10:52:47phasefx_I think it'd be safe
#10:53:37dbwellsphasefx_: great, thanks
#10:54:00moodaepodbwells I think our migration of two libraries did just that, set copy.status to 3 for lost, and the copy.location was mapped to what the previous collection was (REF, GEN, ect) and it seems to be ok then again this is not 'live' : )
#10:54:02phasefx_I've even set items to Checked Out before without a backing circ
#10:54:32jeffhey, until that bug was fixed, we had lots of people set things to Available while they were still checked out! ;-)
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#10:55:15phasefx_jeff: the template/status bug? Did you fix that?
#10:55:53dbwellsjeff: wow, that hurts ;)
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#11:09:12jeffi don't think i fixed it, i think we reported it and i thought it had been fixed. i'll check on both of those.
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#11:12:13phasefx_ can't remember
#11:13:13Godzilla8NJHi. Installing OpenSRF 1.2.0 on Ubuntu 9.04 and getting 'Unable to communicate with service opensrf.math' Can someone help?
#11:17:34mrpeters-isl has quit IRC
#11:19:14bshumGodzilla8NJ: I think that's a conflict with the ejabberd application that comes packaged with the 9.04 version of Ubuntu and OpenSRF 1.2.0
#11:19:55bshumDowngrading to an earlier version of ejabberd fixed that issue for me in the past. Though maybe someone else can comment on the correct procedure.
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#11:20:17Godzilla8NJI tried adding the Intrepid repository and doing 'apt-get remove -y ejabberd && apt-get install -y ejabberd=2.0.1-2' but it didn't seem to help.
#11:21:47bshumWell, assuming this is the correct procedure
#11:22:01bshumYou can start by removing ejabberd with "apt-get remove ejabberd"
#11:22:13bshumThen download the package you need directly with wget
#11:22:35bshumSuch as "wget http://mirrors.kernel.org/ubuntu/pool/universe/e/ejabberd/ejabberd_2.0.1-2_amd64.deb" if you're using 64-bit edition
#11:22:59bshumOr "wget http://mirrors.kernel.org/ubuntu/pool/universe/e/ejabberd/ejabberd_2.0.1-2_i386.deb" if you're using the 32-bit
#11:23:18bshumThen use "dpkg --install" then the package name
#11:23:21bshumTo install it.
#11:23:56bshumThat's my terribly roundabout way of doing it..... I'm sure there's much, much better ways.
#11:24:10Godzilla8NJsorry, what I mean was: i have ejabberd 2.0.1-2 installed instead of the Jaunty repository version, but that didn't fix my issue
#11:25:05Godzilla8NJthe quick way to do it is to add the Intrepid universe repository to /etc/apt/sources.list and do 'apt-get remove -y ejabberd && apt-get install -y ejabberd=2.0.1-2'
#11:25:15bshumYep, I just wrote that down :)
#11:25:27bshumThanks, though, I'm sorry that didn't solve your problem.
#11:25:39Godzilla8NJnp, i 'preciate the attempt.
#11:26:51bshumDid you check to make sure that the version of ejabberd you installed is actually the 2.0.1-2?
#11:27:04Godzilla8NJyep.
#11:27:59Godzilla8NJdo i need to do anything not in the install guide (http://www.open-ils.org/dokuwiki/doku.php?id=opensrf:1.2:install) to make ejabberd run @ boot?
#11:29:14bshumWhen you say @boot, you mean after a fresh startup?
#11:29:24Godzilla8NJyes
#11:30:59bshumDid you make sure to restart the opensrf services? Or add some sort of script to force them to startup as part of the start processes?
#11:31:22Godzilla8NJi didn't do anything beyond the instructions
#11:34:53bshumWhat happens when you try to start the opensrf services again as the opensrf user using the command "osrf_ctl.sh -l -a start_all" as indicated in the steps listed for "Starting OpenSRF" in the instructions?
#11:35:26bshumOr perhaps use restart_all, I suppose
#11:35:35bshumIf they've already started.
#11:37:41Godzilla8NJsry, boss. brb
#11:44:04Godzilla8NJsorry. now that i downgraded ejabberd it seems to tak a while to start but shows no errors.
#11:44:57Godzilla8NJbut now getting 'Unable to bootstrap client for requests' when trying to /openils/bin/srfsh
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#11:47:09Godzilla8NJer, "it" earlier refered to doing "osrf_ctl.sh -l -a start_all" if that was unclear. i think it's ejabberd
#11:47:30bshumWhen you downgraded the ejabberd, did you do it before or after you configured ejabberd users, etc.?
#11:48:07bshumJust curious, not that it necessarily is the problem...
#11:48:48Godzilla8NJbefore. this is new: now when i try to restart ejabberd it seems to go fine but i get the following when trying to start osrf: Exception: OpenSRF::EX::Jabber 2009-12-22T11:47:51 OpenSRF::Transport::SlimJabber::Client /usr/local/share/perl/5.10.0/OpenSRF/Transport/SlimJabber/Client.pm:146 Jabber Exception: Could not open TCP socket to Jabber server: IO::Socket::INET: connect: Connection refused
#11:49:39bshumTry stopping all the osrf services with "osrf_ctl.sh -l -a stop_all" before you restart ejabberd
#11:49:42leed has quit IRC
#11:49:44bshumThen start them again.
#11:50:52Godzilla8NJback to a long pause at 'Starting OpenSRF C (host=localhost)' but no errors
#11:51:57Godzilla8NJstill getting unable to bootsrap when trying /openils/bin/srfsh
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#12:00:18moodaepoGodzilla8NJ: Is this on a virtual machine?
#12:00:41Godzilla8NJa hosted vps yes
#12:01:02dbsGodzilla8NJ: .srfsh.xml is pointing at private.localhost?
#12:01:12Godzilla8NJyes
#12:02:50dbscan you telnet to private.localhost 5222 ?
#12:03:19mrpeters-islhm, i used to get that unable to bootstrap all the time on 8.04...never did fix it but opensrf still worked
#12:03:22Godzilla8NJyes
#12:04:11mck9 has quit IRC
#12:05:56dbsopensrf.settings is running? (e.g. "ps wax | grep settings" shows a master, controller, listener, and drones?)
#12:06:48Godzilla8NJ 8394 ? Rs 6:12 OpenSRF controller [opensrf.settings] 8491 pts/0 S+ 0:00 grep settings
#12:06:57Godzilla8NJ...is all i see
#12:09:35Godzilla8NJfyi, on a previous attempted build i did not downgrade jabberd and did get further. (since it's a vps it only takes me about 30 mins to rebuild from scratch.)
#12:10:59Godzilla8NJthen i got /openils/bin/srfsh to work but request opensrf.math add 2 2 retruned Unable to communicate with service opensrf.math
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#12:51:34Godzilla8NJok, found a typo and now back to #srfsh but still getting 'Unable to communicate with service opensrf.math' when trying 'request opensrf.math add 2 2'
#12:52:37Godzilla8NJAgain, this is OpenSRF 1.2.0 on Ubuntu 9.04 with ejabberd downgraded to 2.0.1-2.
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#13:17:07mrpeters-islGodzilla....oh nevermind he left
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#13:17:42mrpeters-islGodzilla8NJ, if you read the logs...is the opensrf.math service running in a ps aux
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#13:55:48godzilla8njinstalling opensrf 1.2.0 on ubuntu 9.04, unable to connect to opensrf math service. have rebuilt again (this time without downgrading ejabberd to 2.0.1-2). am looking for assistance troubleshooting. thx in advance.
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#14:09:58mrpeters-isl<mrpeters-isl> Godzilla8NJ, if you read the logs...is the opensrf.math service running in a ps aux
#14:10:24mrpeters-islsrfsh will throw that error, if its not running
#14:13:35godzilla8njgotta forgive me, brand new here and just following http://evergreen-ils.org/dokuwiki/doku.php?id=opensrf:1.2:install. these are the logs in /opensrf/var/log?
#14:13:50mrpeters-islgodzilla8nj: no, i meant if you came back and read the IRC logs to try that
#14:14:29mrpeters-islps aux | grep opensrf.math
#14:14:47mrpeters-islyou should get opensrf 6975 0.0 0.0 18088 3744 ? S Dec17 0:00 OpenSRF Listener [opensrf.math]
#14:14:47mrpeters-islopensrf 6981 0.0 0.0 18088 3572 ? S Dec17 0:00 OpenSRF Drone [opensrf.math]
#14:15:08mrpeters-islif not, then the problem is a bit further back...but we can still help
#14:15:27godzilla8nji get:
#14:15:30godzilla8njopensrf 7916 0.0 0.3 3332 788 pts/0 S+ 14:15 0:00 grep opensrf.math
#14:15:36mrpeters-islok :) thats the problem
#14:16:08godzilla8njthat sounds hopeful, though greek to me
#14:16:52lisppaste3 has quit IRC
#14:17:06mrpeters-islgodzilla8nj: opensrf.math isnt running, thus why srfsh fails
#14:17:29mrpeters-islfirst of all, have you started opensrf by running osrf_ctl.sh -l -a start_all as the opensrf user?
#14:17:38godzilla8nji have, yes
#14:17:47mrpeters-islok, did that at some point give an error?
#14:17:57godzilla8njit did not, no
#14:17:57mrpeters-islbecause if opensrf.math isnt running, it didnt start properly
#14:18:10mrpeters-islgodzilla8nj: can you start it again, and paste any output?
#14:18:17mrpeters-islplease use the paste site in topic :)
#14:18:24godzilla8njwith a restart or a stop start?
#14:18:31mrpeters-isldo a stop_all and then a start_all
#14:20:03mrpeters-islalso, if possible...paste your opensrf.xml and opensrf_core.xml files (but take out any passwords that are sensitive, since this is crawled by google)
#14:20:04godzilla8njosrf_ctl.sh -l -a stop_all OpenSRF C not running Stopping OpenSRF Perl * stopping all services for localhost * stopping service pid=7791 opensrf.persist * stopping service pid=7787 opensrf.settings Stopping OpenSRF Router process 7779 7780...
#14:20:15godzilla8njosrf_ctl.sh -l -a start_all Starting OpenSRF Router Starting OpenSRF Perl * starting all services for localhost * starting service pid=8152 opensrf.settings * starting service pid=8156 opensrf.persist Starting OpenSRF C (host=localhost)
#14:20:41mrpeters-islhmm, it doesnt appear you started any perl services
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#14:20:49mrpeters-islplease paste the xml's if you could :)
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#14:22:46godzilla8njdo you mean /openils/conf/opensrf_core.xml & /srfsh.xml?
#14:23:02godzilla8nj(.srfsh.xml)
#14:24:06mrpeters-islno
#14:24:10mrpeters-isljust opensrf_core.xml
#14:24:19mrpeters-islsorry, opensrf.xml not needed
#14:24:52mrpeters-islactually, lets get that pasted too...just to verify a couple items
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#14:26:33mrpeters-islplease use http://paste.lisp.org/new/evergreen to paste
#14:28:26lisppaste3godzilla8nj pasted "opensrf_core.xml" at http://paste.lisp.org/display/92488
#14:29:28lisppaste3godzilla8nj pasted ".srfsh.xml" at http://paste.lisp.org/display/92489
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#14:33:14mrpeters-islgodzilla8nj: need opensrf.xml, sorry
#14:35:55lisppaste3godzilla8nj pasted "opensrf.xml from /openils/conf/" at http://paste.lisp.org/display/92491
#14:40:45mrpeters-islgodzilla8nj: have you made sure to do a chown -R /openils
#14:40:56mrpeters-islto make sure opensrf.xml can write its logs, the persistdb, etc.
#14:41:27mrpeters-islwould also be helpful to see the logs in /openils/var/log (if any)
#14:41:28godzilla8njas root did 'chown -R opensrf:opensrf /openils'
#14:41:56mrpeters-islhmm ok
#14:46:08lisppaste3godzilla8nj pasted "router.log" at http://paste.lisp.org/display/92492
#14:47:31dbsERR_SIP_COM_RECV argh - worked for one check out, now failing
#14:49:41godzilla8njosrfsys.log too large. errors start at: "opensrf 2009-12-22 13:51:32 [WARN:7795:transport_session.c:447:] Received <stream:error> message from Jabber server"
#14:51:09mrpeters-islgodzilla8nj: grep ERR on your logs
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#14:54:00godzilla8nji was pleased with myself for knowing how to scp them off the server, but not sure how to do what you're asking...
#14:54:30mrpeters-islgodzilla8nj - grep for the string "ERR"
#14:54:37mrpeters-islfor example in /openils/var/log
#14:54:46mrpeters-isl"grep ERR *.log" (minus the quotes)
#14:55:37dbwellsOk, I hope this is not a silly question, but I am wondering about the best ways to do mass edits of bib records. Can I safely modify biblio.record_entry and metabib.full_rec? The values in question do not matter for searching.
#14:55:55lisppaste3godzilla8nj pasted "result of grep ERR /openils/var/log/*.log" at http://paste.lisp.org/display/92493
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#15:03:38mrpeters-islok, some big errors in there
#15:03:50mrpeters-islopensrf isnt able to talk to your system
#15:04:02mrpeters-islit might be best to start back at the beginning, and retrace some steps
#15:06:10godzilla8njok, where should we start? (and since i haven't said it yet: thanks for taking this time to help.)
#15:09:22dbs apparently resolves SIP comm issue by adding SIP user/password to raw socket SIP2 connection, against 3M guy's advice... more testing tomorrow
#15:11:38dbsdbwells: I have done mass edits that way, with regexp_replace() and the like
#15:12:02dbwellsdbs: cool, sounds good, thanks
#15:12:43dbwellsdbs++
#15:17:06mrpeters-islgodzilla8nj: well, first of all lets make sure /etc/hosts is edited properly
#15:17:11jeffdbwells: sometimes you will have oddness if you adjust things like marc type in the leader if you don't re-ingest after a mass-edit.
#15:17:14mrpeters-islping public.localhost gives what?
#15:17:15jeffdbwells: fyi only :)
#15:17:19mrpeters-islping private.locallhost gives what?
#15:17:41mrpeters-islping private.localhost rather
#15:19:08godzilla8nj64 bytes from public.localhost (127.0.1.2): icmp_seq=1 ttl=64 time=0.034 ms
#15:19:35godzilla8nj64 bytes from private.localhost (127.0.1.3): icmp_seq=1 ttl=64 time=0.028 ms
#15:22:32dbsgodzilla8nj: and the opensrf & router users have been registered with both public.localhost and private.localhost, and the passwords for all of them are correct in opensrf_core.xml?
#15:22:50dbss/with both/with ejabberd on both/
#15:24:52godzilla8njdbs: yes
#15:25:39godzilla8nj...using ejabberdctl register
#15:25:59mrpeters-islgodzilla8nj: edits made in /etc/ejabberd/ejabberd.cfg:
#15:26:13mrpeters-isl{hosts, ["localhost"]}. should change to {hosts, ["localhost", "private.localhost", "public.localhost"]}.
#15:26:37dbsgodzilla8nj: okay. It's not unusual for those to either not get registered properly, or to not have the right username/passwords lined up with the right hostnames in opensrf_core.xml
#15:27:17godzilla8njnano /etc/ejabberd/ejabberd.cfg returns an empty file
#15:27:43dbsgodzilla8nj: you'll need to edit it as root
#15:27:44mrpeters-islthere we go, thats a big problem :)
#15:27:50dbssudo nano /etc/ejabberd/ejabberd.cfg
#15:27:55godzilla8njsorry. my bad. as root is there.
#15:27:56mrpeters-isl^^
#15:28:13mrpeters-islgodzilla8nj: is it updated to include the new public/private hostS?
#15:29:11godzilla8njyes it is. %% Hostname {hosts, ["localhost", "private.localhost", "public.localhost"]}.
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#15:30:01godzilla8njdbs: sould i try ejabberdctl register again?
#15:30:26dbsit can't hurt, but it will tell you that they're already registered probably.
#15:30:32moodaepogodzilla8nj: I just noticed there is no mention of "<service>opensrf.math</service>" in your opensrf_core.xml I see that in mine
#15:31:22godzilla8njbrb. patron issue. sry.
#15:34:09mrpeters-islgood call, moodaepo
#15:34:48mrpeters-islit is there though
#15:36:21godzilla8njback. apologies.
#15:36:53godzilla8njejabberdctl register did return already registered
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#15:43:48godzilla8njif it helps i found this saying that ejabberd needed to be downgraded for opensrf 1.0.7 (http://list.georgialibraries.org/pipermail/open-ils-dev/2009-September/004995.html) but i tried that previously without success.
#15:47:21godzilla8nj(Did it as step 3.5.)
#15:55:51moodaepomrpeters-isl: In my opensrf_core.xml.example I have it twice but in the paste from godzilla8nj I just see it only once
#15:56:30moodaepogodzilla8nj Are you installing OpenSRF 1.2 or 1.07?
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#15:57:49moodaepomrpeters-isl: I bet that might be the example which came with EG not OpenSRF (checking)
#15:58:56moodaepoConfirmed, I was wrong...as usual : )
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#16:06:14godzilla8nji'm installing 1.2, but the details looked similar which is why i tried the downgrade.
#16:09:07moodaepoI would just start over installing 1.2, it would be nice to know what's wrong but doesn't seem something obvious is wrong so will take a lot more digging. See if you can uninstall ejabberd and also delete any of it's conf files.
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#16:10:55godzilla8njsorry, connection reset. missed that.
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#16:19:45JAAhey i need some help please, does anyone know if someone has a vmware to download image of the server
#16:20:12JAAi know there was one i the previous but, i cant find it now
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#16:32:38moodaepogodzilla8nj: I would just start over installing 1.2, it would be nice to know what's wrong but doesn't seem something obvious is wrong so will take a lot more digging. See if you can uninstall ejabberd and also delete any of it's conf files. (The line you previously missed)
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#16:36:47godzilla8njunfortunately this isn't the first install. this is the dead-end i've reached after several rebuilds.
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#16:38:01godzilla8njhail mary: is there any chance I'm missing something jabber-related? am i supposed to do something in step #8, or is that just explaining what I'm doing in step #9? http://evergreen-ils.org/dokuwiki/doku.php?id=opensrf:1.2:install
#16:42:14moodaepogodzilla8nj: I think it's just explaining what is to be done and step 9 is the commands used.
#16:43:11godzilla8njk, thx
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#18:40:37ToPdOghello
#18:55:48phasefx_ToPdOg: hello
#18:56:38ToPdOghow are you?
#19:11:57ToPdOgis a public domain necessary if i'm setting up evergreen as an internal server only?
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#19:18:24phasefx_ToPdOg: probably not, but I don't know how finicky the config would be if you tried to use the same domain for private and public
#19:19:33phasefx_it really comes into play if you're using a cluster of servers. Doesn't matter if they're exposed on the wider internet or not
#19:21:43phasefx_the only services that get "exposed" normally are the ones listed with the apache gateway
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#20:55:59Jake__Merry Christmas! Does anyone know if there is a server out there that i can point my client to for my home library books, that i am cataloged
#20:57:54Jake__please , is there anyone that can help me!
#21:01:00Jake__It needs to be a server that i can add my library to if that helps
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